🙏🏼 for the Patients !! One bad CNA can make a Residents life. Living hell!!

Sadly My Mother has only been in here one week ! A CNA was being real ugly and My Mother already has a UTI after being Hospitalized prior to her admission here for a serious Resistant to many antibiotics very contagious E Coli infection at a previous facility!! I have had to change My Mothers soiled brief at this place also!! My Mother also alleges the one rude CNA leaves her in soiled feces for up to one hour then returns back making rude comments. I was told this CNA would not be with My Mother and She is back with her within a few days. Yesterday I arrived at 10:50 as I watched two CNA pop into a side tv room to visit and had to notify them my mother had been sitting in her feces. As of last night My Mother fell out bed after yelling for help because She was hungry and wanted to go to the dining hall. Remarks made to here were “ You are always hungry 24 hours a day !! My Mother gets excellent care from the other CNA’s just one can make it a living hell for your loved one !! Here We go again with another UTI !!! God help us all and please say a prayer for her !!

Thank you for your response. However, I find it disappointing that while you publicly express a commitment to resident safety, dignity, and quality care, the follow-through does not reflect those same priorities. I took the time to call the number you provided, as requested. Unfortunately, no specific point of contact was given, and I was transferred to HR, where I left a voicemail that has yet to be returned. My original review raised genuine concerns regarding my grandfather’s care. I was hoping those concerns would be taken seriously and addressed directly. Families should not have to repeatedly reach out or resort to public reviews simply to receive acknowledgment and communication. If your management team is genuinely interested in discussing these concerns, I would appreciate being provided with the name and direct contact information of someone who has the authority to address them. I sincerely hope the same level of attention given to responding to public reviews can also be given to following up with the families who write them.

# Extremely Disappointed and Concerned About Patient Care My grandfather, a United States Air Force veteran, was admitted to Apache Junction Health Center following hip surgery for physical therapy and rehabilitation. Unfortunately, our family’s experience has been heartbreaking, disappointing, and deeply concerning. **Lack of Rehabilitation and Patient Monitoring** After arriving at the facility, my grandfather was assisted out of bed and placed in a chair. However, during my family’s visit, there appeared to be little follow-up from staff, and no additional physical therapy was observed. Considering he was admitted specifically for post-surgical rehabilitation, this raised immediate concerns about his care and recovery. **Serious Communication Concerns** Even more alarming, staff apparently believed my grandfather had been admitted for drug rehabilitation rather than physical rehabilitation following hip surgery. How does a healthcare facility responsible for a patient’s recovery misunderstand the reason for that patient’s admission? This raises serious questions about communication between staff, admission procedures, and whether his medical records and care plan were properly reviewed. **Unsanitary Conditions** My family also reported troubling sanitation concerns, including urine bottles left unattended. Maintaining a clean and sanitary environment should be a basic expectation in any healthcare facility, particularly one caring for elderly and medically vulnerable residents. **Concerns About Another Resident’s Care** What makes this situation even more upsetting is that my grandfather was not the only resident whose care concerned my family. My grandmother and Aunt also found themselves advocating for my grandfather’s roommate. According to their observations, after the roommate returned from dialysis, he was left sitting in a chair without the assistance or attention they believed he needed. They felt compelled to speak up on his behalf. It is incredibly troubling when family members visiting their own loved one feel they must intervene to ensure another resident receives appropriate attention. **A Facility Should Be a Place of Care and Compassion** Having previously worked in healthcare facilities, I understand the importance of proper patient monitoring, communication, sanitation, and compassionate care. I also understand that healthcare professionals face challenges, but those challenges should never overshadow the safety, dignity, and well-being of the people entrusted to their care. These residents are not simply room numbers or occupied beds. They are someone’s parents, grandparents, spouses, and loved ones. My grandfather proudly served his country in the United States Air Force. He deserves dignity, respect, and appropriate medical care, just as every resident in this facility does. Our family should not have to question whether he is receiving the care he was admitted to receive, nor should we feel that constant family intervention is necessary to ensure his needs are addressed. **I am deeply disappointed by what my family has experienced and witnessed at Apache Junction Health Center. I sincerely hope facility management and corporate leadership take these concerns seriously, thoroughly investigate what occurred, and make meaningful improvements in patient care, communication, sanitation, and accountability.** No family should have to experience this level of worry when placing a loved one in the care of a rehabilitation facility.

Extremely Disappointed and Concerned About Patient Care My grandfather, a United States Air Force veteran, was admitted to Apache Junction Health Center following hip surgery for physical therapy and rehabilitation. Unfortunately, our family’s experience has been heartbreaking, disappointing, and deeply concerning. **Lack of Rehabilitation and Patient Monitoring** After arriving at the facility, my grandfather was assisted out of bed and placed in a chair. However, during my family’s visit, there appeared to be little follow-up from staff, and no additional physical therapy was observed. Considering he was admitted specifically for post-surgical rehabilitation, this raised immediate concerns about his care and recovery. **Serious Communication Concerns** Even more alarming, staff apparently believed my grandfather had been admitted for drug rehabilitation rather than physical rehabilitation following hip surgery. How does a healthcare facility responsible for a patient’s recovery misunderstand the reason for that patient’s admission? This raises serious questions about communication between staff, admission procedures, and whether his medical records and care plan were properly reviewed. **Unsanitary Conditions** My family also reported troubling sanitation concerns, including urine bottles left unattended. Maintaining a clean and sanitary environment should be a basic expectation in any healthcare facility, particularly one caring for elderly and medically vulnerable residents. **Concerns About Another Resident’s Care** What makes this situation even more upsetting is that my grandfather was not the only resident whose care concerned my family. My grandmother and Auntie also found themselves advocating for my grandfather’s roommate. According to their observations, after the roommate returned from dialysis, he was left sitting in a chair without the assistance or attention they believed he needed. They felt compelled to speak up on his behalf. It is incredibly troubling when family members visiting their own loved one feel they must intervene to ensure another resident receives appropriate attention. **A Facility Should Be a Place of Care and Compassion** Having previously worked in healthcare facilities, I understand the importance of proper patient monitoring, communication, sanitation, and compassionate care. I also understand that healthcare professionals face challenges, but those challenges should never overshadow the safety, dignity, and well-being of the people entrusted to their care. These residents are not simply room numbers or occupied beds. They are someone’s parents, grandparents, spouses, and loved ones. My grandfather proudly served his country in the United States Air Force. He deserves dignity, respect, and appropriate medical care, just as every resident in this facility does. Our family should not have to question whether he is receiving the care he was admitted to receive, nor should we feel that constant family intervention is necessary to ensure his needs are addressed. **I am deeply disappointed by what my family has experienced and witnessed at Apache Junction Health Center. I sincerely hope facility management and corporate leadership take these concerns seriously, thoroughly investigate what occurred, and make meaningful improvements in patient care, communication, sanitation, and accountability.** No family should have to experience this level of worry when placing a loved one in the care of a rehabilitation facility.

KEEP YOUR LOVED ONES AWAY FROM THIS HELLHOLE!!!! Unfortunately, there is no Negative Score available. Besides numerous HIPA violations such as CNAs distributing narcotics (out of their licensing scope) to mistreatment and abuse of patients, there’s the unprofessionalism of calling people on an app that is made for privacy and NEVER attempting to call their actual cell phone. To top it off, after THANKFULLY getting my loved one to a BETTER facility, I went to pick up their belongings, only to find a valuable electronic missing…. Here’s the WORST PART: after my loved one was given their narcotic med by a CNA, administrators and “friends” of the CNA altered records to show that a Nurse had administered the meds, claiming that my loved one was “confused”……

They have taken awesome care of my mom I would recommend them to everyone thank you Apache junction health center

Seem to be on top of everything Not perfect but not very far from it

I have found that this place is very nice. They don’t bug you all the time, always there if you really need them. I’ve been to rehab in the past. Nine major ear surgeries. I wished I came here. I was i a bicycle accident January 22nd of 2026. I was brought here. I have a upcoming surgery on the 21st. I hope to get well here. Thanks guys for helping my Dad. I can’t thank enough 😌 🙏

I have been to Apache Junction Health Center several times over the years, and today’s visit was a pleasant surprise! They have both long term and short term care residents. I saw them laughing and joking around. Everyone was friendly, nodding hello. The lobby and hallways were clean, and smelled clean. The facility is growing, and I was happy to see several employees who have been there a long time. They are truly caring people, so you will be in good hands!

EVERBODY WINDERFUL – THANKS🙏🙏🙏

Kind.. and very helpful

Great facility Have visited my grandfather several times. Staff seems very friendly and always clean!

My wife is receiving outstanding care from a great staff

I can’t say enough good about this place it started out as five days respite after taking care of my dad for two years in my home. He had a horrible experience at the Banner Ironwood facility and I am so grateful that after a short stay back in my care, I was able to find Apache Junction health center through my wonderful hospice, Stillwater. I have yet to see anybody in a bad mood everybody here seems very happy to be here both the help and the residents. The CNAs are always cheerful, there are plenty of large open areas residents can freely get to with walkers or wheel chairs. The food is amazing, and those that wish, can take their meals in a dining room that feels more like a 4⭐️restauarant. Each room has its own individual AC unit that can be adjusted to whatever temp the patient is comfortable at. Communication is great. I have always been able to reach dad’s station charge nurse or get a call back same day. I also LOVE that we can visit dad 24/7. If the main entrance is not staffed, we just use the rear North Entrance. The interior does not look like a sterile nursing facility and I never have noticed any typical “nursing home odors”, in fact i have a chronic illness and when I reach end of life stage with it, I would be happy to one day be here myself. My father has CHF, Advanced Bladder Cancer, and TBI Memory Loss, so he often only remembers the last few minutes. When he forgets where he is, he literally believes he is in a “Hotel” … I think that is sad he has no short term memory. But WONDERFUL he observes it as a HOTEL, not hospital or nursing center. He calls in the evening from the lobby to ask… Tammy, do I have a room at this Hotel or not?

This place is very clean and well kept. All the residents seem pretty content. People really care there. There only reason is not 5 stars is the parking is hard to get! I parked at the hospital on the very south end, but worried about being towed. Thank you all for taking such good care of our person there!

Cassandra and Bryce in the PT department work hard to get my Dad moving. Although it takes 2 skilled professionals to lift him with a belt from his chair and guide him while holding on to bars, he has been able to transfer and take a few steps. The cafeteria workers know him by name and cater to his needs. His medical aid on Monday was so good to him, making sure he is clean and toileted properly. I notice all the effort that goes into his care and it is very appreciated. His blood sugars are checked regularly and his insulin is based on those results. His meals are usually good and he always has options. Jennifer at the front desk is always friendly and kind.

Excellent staff who listen to your needs.

⭐⭐⭐⭐⭐ Wonderful Experience at Apache Junction Health Center! I had a wonderful experience at Apache Junction Health Center with Dr. James Gunn. He was incredibly personable, caring, and helpful. He took the time to listen, answer questions, and explain everything in a way that made me feel comfortable and genuinely cared for. His bedside manner is excellent—you can tell he truly cares about his patients and never makes you feel rushed or like you’re just another appointment. I also want to give a big compliment to the front desk staff! They were friendly, welcoming, helpful, and made the entire experience pleasant from the moment I walked through the door. It’s refreshing to find a medical office where you feel well taken care of from beginning to end. I truly appreciate Dr. Gunn and the entire team at Apache Junction Health Center and would highly recommend them! ⭐⭐⭐⭐⭐

Our family has been going through one of the scariest times we’ve ever faced and I just wanted to say thank you to everyone at the care center. From the moment we walked in everyone was so kind and caring. The front desk staff, Nurse Manager Lovey, Pao- who went above & beyond for our entire family and we’ll never forget him, the aides, and honestly everyone we came in contact with treated my mom with so much compassion and made us feel like she truly mattered. My mom has since been transferred back to the hospital, but the care she received while she was there meant so much to our family. I know people read reviews when deciding where to take their loved ones and I also know everyone has their own experience. All I can do is share ours and ours was nothing but positive. During one of the hardest times in our lives, every person we encountered showed kindness, patience and genuine concern for my mom and for us. That meant more than I can put into words. Whether my mom returns or not, this is the place we would choose again without hesitation. Thank you for taking such good care of her. We’ll never forget it.🫶

My brrother was there from Friday until today August 26, 2026. When he arrived late Friday night he told the nurse he had to go to the bathroom. He told them 3 times and nothing. The Dr on staff couldn’t help him, he threw up for 9 hours today and we had to call 911. He could never sleep as the roommate screamed all night. How awful for that man as they didn’t help him but yelled at him. We forgive and pray that God almighty will intervene for this place. Be blessed!

Word to the wise – don’t ignore the negative reviews for this place. My father-in-law was here for several weeks after his cancer treatment and once you get past the clean lobby, this place is scary bad.. it’s sad really, for the residents. No need to go into full details as it basically matches all of the other negative reviews. Inconsistent food quality, staff it hit & miss on attitude, often won’t answer the call button. If you go to the station they scold you and tell you to use the call button. Also cleanliness is sorely lacking in my opinion. The final straw was they seem to drag out the patient being discharged. Even our doctor said it seemed like they were just using it to get more money. Best if luck to you but I would never go here again. Wish we had seen the reviews prior.